Yellow Brick Road is an Integrated Marketing Communications agency located in Lagos State, specialising in strategy and creative development.

Job Title: Community Manager

Job Description
  • Medium sized communications agency seeks community manger to work on one of its clients.
  • The community manager will be  responsible for monitoring and moderating user-generated content and discussions to ensure the online community remains a safe and fun environment for teenage girls.
  • The role coordinates with the Content Manager to ensure that all content and discussion on the platform adheres to the strategy and principles of the client.
  • Implement the community moderation strategy, coordinating with team members to ensure its effectiveness and providing superior support to the community with the help of various communication tools
  • Review and moderate all user-generated content on the platform, including submissions, comments and user profiles, to ensure it is in line with established guidelines
  • Review and moderate all user-generated content on all social media pages
  • Flag any inappropriate language/comments and positively engage users who violate guidelines
  • Identify and escalate more serious offences to the team lead
  • Encourage users to engage by posting comments and content
  • Respond to questions about posted topics and/or direct users to other resources as necessary
  • Regularly feedback insight gained from community moderation to project lead and strategy team
  • Must be fluent in English & Hausa (both spoken and written)
  • Strong writing skills in English and Hausa
  • Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)
  • Experience with online content moderation
  • Good knowledge of popular culture and online trends
  • Ability to effectively communicate information and report statistics
  • Strong organisational and multitasking skills, and a proactive approach.

Job location

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should:
Click here to apply online