CUSTOMERS CALL AGENT NEEDED BY S&S HOTELS AND SUITES

S&S Hotels and Suites – Described as an urban oasis, this luxury boutique hotel nestled in the heart of Victoria Island, the business capital of Lagos, offers unique style, spacious guestrooms and suites and especially gracious services that make it an ideal getaway spot for business and leisure travelers alike.
We are recruiting to fill the position below:

Job Title: Customers Call Agent


Job Description
  • Handle customer complaints or enquirers via telephone, emails or text messages.
  • Provide customers with needed information and support make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Consistently ensure call(outbound/inbound) quality contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.Promote good listening skills.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.
Qualifications
  • Educational – Minimum of B.Sc, HND or its equivalent in any field.
  • Communication – Local Language and English
  • PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing
  • Excellent Telephone Etiquette

Job location
Lagos

Application Closing Date
30th December, 2016

How to apply
Interested and qualified candidate should send their cover note and CV's to: [email protected] or [email protected]

Note
: Do not call, the qualified candidate will be contacted after CV review.

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