Customer Service Officer at Kranite Nigeria Limited

Company Highlight:

Kranite Nigeria Limited commits itself to becoming an international company and a major supplier and designer architectural hardwares in Nigeria. The company is best sourced for wide range of activities related to Stainless Steel Railings; Aluminum Railings; Burglary Proof; Stone Coated Roof; Office Partitions; Shower Cubicles; Furniture & Fittings.

Job Title: Customer Service Officer

Responsibilities
  • Manage the internal customer service desk and administer customer satisfaction surveys.
  • Prepare daily reports and maintain activity log.
  • Receive all incoming calls and redirect calls appropriately, maintaining a call log.
  • Provide accurate meeting room status information and communicate accordingly.
  • Coordinate the visitor's management process by receiving and directing visitor's traffic flow as appropriate.
  • Manage requests and enquiries from visitors.
  • Receive and coordinate all administrative requests and direct such requests to appropriate channels.
  • Manage the internal office environment, ensuring that the look and feel are in line with the brand and service standards.
  • Supervises cleaning activities and ensure shift patterns are strictly adhered to.
  • Participate in other ad hoc projects as assigned.
  • Store inventory management using electronic and physical count techniques (electronic record design to be completed today).
  • Replace and/or replenish shortage items in the store.

Person Specification

  • Bachelor's Degree or equivalent in any field.
  • Minimum of 2 years' experience in a front desk management role or general office administration role.
  • Great interpersonal skills.
  • Great verbal and oral communication skills
  • Great organizational skills.
  • Great team player.
  • Presentable in appearance.
  • Friendly disposition and personable.
  • Good eye for detail.
  • Ability to work under pressure and meet stipulated deadlines
  • Ability to multitask.
  • Good knowledge of Microsoft Office Suite i.e. Microsoft Outlook, Word, Excel, PowerPoint.

Job location
Lagos

Application Closing Date
28th March, 2017

How to Apply
Interested and qualified candidates should send their CV's to: [email protected]


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