Group Head, Operations at Eta-Zuma Group West Africa Limited

Company Highlight:

Eta-Zuma Group West Africa Limited is an indigenous company which operates in the areas of power Generation, Steel Manufacturing and mining of solid minerals.
We are currently recruiting to fill the role below in order to support our business expansion:

Job Title: Group Head, Operations

Main Purpose of the Job
  • Delivery and development of high quality services achieved through the involvement of customers, and other stakeholders.
  • Responsible for the delivery of the annual business plan and the five-year operating plan so that Operations generates positive cashflow available to be reinvested in the provision of high quality services to our customers.
  • Effective management and development of the operations team to ensure the delivery of the quality and cashflow objectives.
  • Manage a wide-ranging portfolio, informed by a sound knowledge of the consulting sector and the regulatory framework within which the sector is required to work.
  • Leadership across the organisation and management of volume and financial targets for operational services.
  • Ensure that company priorities and requirements are delivered to reflect – both within and outside the organisation – professional and exemplar services in support of the company's status as a renowned management consultancy provider in Africa.
  • Responsible for the management and positive development of a range of strategic and operational relationships external to the company, working with other agencies at strategic level, in support of mutually beneficial approaches to consulting.

Specific Duties and Responsibilities

  • To deliver the service elements within the five year operating plan, demonstrating commercial focus, a structured approach, intelligence and enthusiasm.
  • To establish, in conjunction with other Management Teams, and then to monitor, clear performance targets, both quantitative and qualitative, for the Central Operational Management Team, informed by those activities, which will significantly improve operational performance.
  • To ensure that the performance of the others department is efficient, effective and delivered within budget.
  • To establish, in conjunction with other Management Teams, clear performance targets, both quantitative and qualitative, for the strategy team, informed by targets, which will significantly improve operational performance. To monitor delivery of these targets and to take steps to address any inadequacy.
  • To target growth through extending current markets and developing new services and new markets.
  • To contribute to the development of company strategy through a thorough, current understanding of the local and national policy context, local competitive forces and local business opportunities, including new sources of sustainable funding.


  • To provide professional leadership to all operational staff at all levels throughout the company.
  • To ensure in conjunction with the HCM department, that all members of the others business units have credible and challenging Personal Development Plans and to oversee their delivery.
  • To raise the profile and reputation of the organisation by working closely with partners in the Management Consulting economy.
  • To maintain evidence based culture, which is person centred, commands the confidence of Management and customers, and promotes multi-disciplinary and cross organisational working.
  • To contribute to the company's Talent Management processes, supporting staff with identified potential to realise and achieve their full potential within the company.

Board level responsibilities and accountabilities:

  • To develop Key Performance indicators for Operational Services and to provide comprehensive monthly reports to the Chief Executive Officer and Board.
  • Shared responsibility with other Directors for overseeing systems used throughout the organisation to ensure customer and staff safety is compliant with governance requirements.

Corporate Behaviours
All staff will commit to:

  • Act with honesty and integrity at all times.
  • Demonstrate respect for others and value diversity.
  • Focus on the customer, both internal and external, at all times.
  • Make an active contribution to developing the service.
  • Learn from, and share experience and knowledge.
  • Keep others informed of issues of importance and relevance.
  • Consciously review mistakes and successes to improve performance.
  • Act as ambassadors for the company.
  • Use discretion and be aware of issues requiring total customer confidentiality.

In addition all managers and supervisors will:

  • Value and recognise ideas and the contribution of all team members.
  • Coach individuals and teams to perform to the best of their ability.
  • Delegate work to develop individuals in their roles and realise their potential.
  • Give ongoing feedback on performance and effectively manage poor performance.
  • Provide support and guidance to all team members.
  • Encourage their team to achieve work/personal life balance.


  • Minimum of B.Sc in Management Sciences and an MBA qualification will be added advantage.
  • Minimum of 12 years professional experience.
  • Excellent working knowledge of MS Excel &Word, and SAP.
  • Good knowledge of developing strategies.
  • Attention to detail and analytical skills.

Job location

Application Closing Date
13th February, 2017

How to Apply
Interested and qualified candidates should send their CV's to: [email protected] with the position applied for as subject of email.

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