Business Manager at a Top Travel and Tour Organization – Stresert Services Limited

Stresert Services Limited – Our client is a top Travel and Tour organization mostly into umrah/hajj operations, tours (schools/groups), general ticketing, airport protocol, and hotel reservations. They require the service of suitably qualified candidates to fill the position below:

Job Title: Business Manager

Job Ref: TABM

Reports To: MD/CEO



  • Overall management of the Agency
  • Supervise the daily activities of the Company
  • Design operational plan for the company
  • Drive the company's marketing policy
  • Ensure high marketing standards
  • Sign-on of new customers to the company.
  • Drive growth of clientele base
  • Understand the company's market share objectives for each customer and resolve strategies to increase wallet shares of the customer's businesses with us.
  • Contribute towards ensuring company's budget for actualisation and realisation for the year.
  • Management of existing clients: 100% customer retention and improved turnaround/response time.
  • Prompt resolution of customer issues and complaints.
  • Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis.
  • Ensure actualization of business targets.
  • Ensure high standard of customer experience always
  • Develop strategies to achieve visibility for the Company
  • Attending Agency's meetings and appointments
  • Generating enough income to defray all Agencies' expenses.
  • Recruiting the best hands for the Agency
  • Prepares Weekly and Monthly Marketing Call Plan
  • Monthly Operations & Marketing Report

Financial Tasks:
  • Follow up on debtors.
  • Supervise the recovery unit and pursue all the outstanding payments due to the Companies
  • Prepare Annual budgets with the MD/CEO
  • Implementation of the budgets.
  • Keeping Agency's records and accounting
  • Monitor and ensure prompt invoicing of executed jobs
  • Liaise with Bank account officers to ensure smooth operations with the banks.
  • Follow up on loan repayments to avoid default

Maintenance Tasks:

  • Facilities/equipment management.
  • Maintain data base.

Role Requirements

  • Must be a graduate (B.Sc/HND) with background in Social Sciences
  • Must have at least 5 – 7 years cognate experience in a reputable travel and tour organization in the same capacity.
  • Usage of relevant ticketing software's e.g Amadeus, Sabre, itravel etc

Negotiable based, on experience.

Job Location: Lagos ( Island)

Application Closing Date
20th July, 2017.

How to apply
Interested and qualified candidates should please forward their CV's to: [email protected] using 'TABM' as subject of mail.

Experienced candidates will be invited for interviews.

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